FREQUENTLY ASKED QUESTIONS
Everything You Need to Know
As part of our ongoing commitment to excellent customer services, we’ve compiled a list of frequently asked questions with their accompanying answers. If you’re looking for additional information - get in touch today.
ROYAL MAIL P&P
Their service can currently take up to 2-5 working days to arrive. We normally dispatch within 24 hrs, but please allow for longer as it maybe a busy period.
*£4.99 for orders to UK Mainland post codes
*£5.99 for large orders / items, to UK mainland post codes.
For remote postcodes please get in touch via contact page and we can obtain a quote.
RETURNS
If your are not satisfied with your purchase, you can send back the item/items but at your own shipping costs.
We do not refund shipping costs to you, refunds are only given if items are faulty or damaged.
CLICK N COLLECT IN STORE
*FREE for all orders
*Orders will be ready for collections within 24 hours, but please wait to be notified before organising a collection as it maybe a busy period.
PRIVACY POLICY
Introduction
When you visit this site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In our Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See our Privacy Policy page for more information about what Personal Information we collect and why.